Slots / Live
These terms set out what you agree to when you access 99bat, open an account, or carry out any transaction — including deposits through JazzCash, Easypaisa or Debit Card. Access to this platform and its services depends on local law and is available only where permitted in your region.
By opening or continuing to use a 99bat account, you acknowledge that you have read and accepted the terms below. These terms govern all aspects of your relationship with this platform — from how your account is created and maintained, to how deposits made through JazzCash or Easypaisa are processed at your end, to how disputes are raised. We apply these terms consistently across all account types and all supported access routes, whether you reach the platform on a mobile browser or any other compatible device. These terms do not create a legal obligation between you and any third-party payment processor — JazzCash, Easypaisa and Debit Card remain subject to their own provider terms. What our terms do govern is how funds sit in your 99bat account wallet once a deposit is confirmed on our side, and how those funds may be used across the available game categories. Changes to these terms are posted on this page, and continued use of your account after a change is published constitutes your acceptance of the updated version. If you do not agree with a posted revision, you should contact support before continuing to use your account.
Not every part of your experience on this platform falls under the same rule set. These terms apply specifically to your 99bat account, your wallet, and your use of game content made available through the lobby. Third-party services — including your mobile wallet provider, your bank, or any external link we may show — carry their own terms and are not our responsibility to govern. Knowing where our terms start and stop helps you direct any question to the right place.
Opening, maintaining and closing your 99bat account is fully within the scope of these terms. This includes the login process, account verification steps visible in your account dashboard, and any suspension or closure decision we make under this policy.
Once a deposit — whether via JazzCash, Easypaisa or Debit Card — is credited to your 99bat wallet, all movement of that balance is governed by these terms. Withdrawals, wallet-to-game transfers, and any adjustments we apply are covered here.
Game content available in the lobby — including titles from CQ9, PG Soft and Spadegaming — is provided for use under these terms. You may not reproduce, redistribute or commercially exploit any part of the content shown on this platform.
Payment processors, mobile network operators and any external services you access through a link on this platform are outside the scope of these terms. We do not accept liability for the conduct, uptime or policies of any third-party service you reach from here.
You hold specific, actionable rights in relation to your 99bat account and the data associated with it. You can review your full transaction history — every deposit, wallet adjustment and game round — directly from the history section inside your account dashboard after login. If any account detail is incorrect, such as a linked mobile number or payment method record, you can request a correction by raising a support ticket with the specific field and the accurate value. Questions about how a particular clause in these terms applies to your situation can be sent to our support team, and we will respond with a written answer tied to the relevant clause. These rights exist alongside your obligations as an account holder and are not contingent on any specific account level or wallet balance.
Your account dashboard shows a complete log of transactions and account events. Access this after login to verify any entry before raising a dispute.
Submit a support request naming the specific field — phone number, payment method record, or personal detail — and we will process the correction following identity verification steps shown in your account.
Send a written query to our support channel referencing the clause or situation in question. We respond with a written answer, not a generic redirect.
You may close your account at any time by contacting support. Any remaining confirmed wallet balance at the time of the request will be handled according to the withdrawal process described in these terms.
If a section of this policy is unclear, or if you believe a decision affecting your account was applied incorrectly, there are direct paths to raise the issue. Our support team handles policy-related queries separately from general account questions, so referencing these terms in your message helps us route it to the right person.
Start a chat session from the support section of your account. For policy questions, include the clause number or topic so the response addresses your specific point rather than the general area.
For written records of a policy dispute, email is the right path. Send a clear description of the issue, your account reference, and the section of these terms you believe applies. We reply in writing.
Log into your account and submit a support ticket from the help section. Tickets create a traceable record of your query and our response — useful if you need to follow up on an unresolved policy matter.
Knowing how your account data is held and what happens when these terms change is part of reading this policy properly. We collect only the data needed to operate your account — login credentials, wallet transaction records, and the device information your session generates. Cookies are used to maintain your session state and to record preferences you set inside the platform; you can review and manage cookie settings through your browser. Account security is your shared responsibility: we apply server-side controls, and you are responsible for keeping your login credentials private. Retention of account records follows the period specified in our privacy policy, linked from the footer of this page. Requests to amend retained data should be submitted as a written support ticket.
We hold account data — login, wallet history, session records — for the period defined in our privacy policy. We do not sell or transfer account data to third parties outside of what is required to process your payment through JazzCash, Easypaisa or Debit Card.
Cookies on this platform maintain your logged-in session and store display preferences. They are not used to track activity outside this site. You can adjust cookie permissions in your browser settings without losing your account access.
Your account credentials are your responsibility to keep private. If you suspect unauthorised access, contact support immediately via the account ticket route. We apply controls on our side; sharing your login details with another person is a breach of these terms.
When these terms change, the updated version is published on this page with a revision note at the top. Continued use of your account after the revision is published means you have accepted the updated terms. Contact support before continuing if you have concerns about a specific change.
These are the questions we receive most often about this policy. If yours is not here, submit it via the support ticket route and we will respond with a written answer.
Our terms apply to your 99bat wallet balance regardless of how you deposited. JazzCash, Easypaisa and Debit Card each have their own provider terms that govern the transfer itself. Once funds are confirmed in your wallet, this policy applies uniformly.
Yes. Your complete transaction log — every deposit, adjustment and game-round result — is available in the history section of your account dashboard after login. If an entry appears incorrect, raise a support ticket with the date and amount so we can check it against our records.
Submit a support ticket naming the specific field you want corrected and the accurate value. We will verify your identity using the steps shown in your account before processing any change. We do not accept verbal correction requests — a written ticket creates a traceable record.
Any confirmed wallet balance at the time of your closure request will be processed according to the withdrawal method available on your account. Contact support to initiate closure and they will confirm the steps for releasing your balance before the account is deactivated.
Revised terms are published on this page with a note at the top indicating the change. We do not guarantee individual notification for every update. Checking this page before each session is the most direct way to stay informed. Continued use of your account after a revision is published counts as acceptance.
Yes. Any amount resulting from a game round — including a prize credited after a bonus round in a slot from CQ9, PG Soft or Spadegaming — is added to your wallet and governed by these terms from that point forward. Game mechanics are set by the studio; wallet handling is our responsibility under this policy.