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This Privacy Policy explains exactly what information 99bat collects when you use your account, how we store it, and what choices you have over it. Availability of our services depends on local law and eligible regions in Pakistan.
When you open an account with 99bat, we collect the details you provide during registration — your name, contact information and the credentials you use to log in. As you use your account, we also record transactional data: deposits made via Easypaisa, Debit Card top-ups, wallet balances and withdrawal requests. This record exists so your account history is accurate and accessible to you at any time through your account dashboard after login. We also collect technical data — the device type you use, your browser session data and IP address — to keep your account functioning correctly on mobile and to detect unusual access patterns. None of this technical data is sold to third parties. Where we work with third-party services (such as payment processors for Easypaisa and Debit Card rails), those parties handle only the data needed to process your transaction. They operate under their own privacy terms, which we encourage you to review directly. Our collection is limited to what is operationally necessary. Jurisdiction-specific rules apply; your rights under this policy depend on local law where you access 99bat.
This policy covers your 99bat account and the data generated inside it. It does not extend to external services you reach through links on our platform. Understanding the boundaries helps you know exactly where our obligations begin and end.
Everything tied to your 99bat account — login credentials, session records, account wallet activity — falls fully within this policy. We control this data and you can request a review of it at any time through your account settings.
Deposits and withdrawals processed through Easypaisa or your Debit Card generate records on our side. The payment processor also holds its own record governed by its own privacy terms — that portion sits outside our direct policy scope.
Pages, game lobbies, promotional content and support chat logs generated within the 99bat platform are covered here. We retain support conversations so we can refer back to them when you follow up on a previous query.
If you reach an external service through a link on our site, that service's own privacy policy governs your data from that point. We do not control what third parties collect once you leave the 99bat environment.
Your account data is not a black box. After logging in, your account dashboard shows your transaction history, wallet records and the personal details you submitted at registration. If any of those details are incorrect — a misspelled name, an outdated contact number — you can update them directly from the account settings page without contacting support. For changes that affect verification status, such as updating identity documents, the process is handled through the verification section shown in your account. If you want to know exactly what data we hold on your account, or if you want to raise a question about how a specific record was generated, our support channel is the right path. Where local law grants you a formal right to request deletion or portability of your data, we will process that request in line with applicable rules. Availability of these rights depends on the jurisdiction from which you access 99bat.
Log in and open the account dashboard. Transaction history, wallet movements and personal details are displayed there. No support request is needed to view your own record.
Update contact information and basic profile fields directly in account settings. For identity-document corrections, follow the verification steps shown in your account — the fields guide you through each stage.
If something in your record looks wrong or you want to understand why a specific data point was collected, contact our support team. Reference your account ID so we can pull the right record quickly.
For formal data requests — deletion, portability, or objection — send a written request through the support channel. We process these in line with local law where it applies to your region.
Questions about how your data is handled, or a specific request related to your account record, can be sent through any of the channels below. Include your registered account ID in the first message so our team can locate your record without delays.
Open the chat icon inside your account after logging in. This is the quickest path for account-specific data questions — the agent can access your record in the same session.
Send a written query to our support email listed on the Contact page. For formal data requests — deletion or portability — a written email creates the paper trail both sides need.
The Help Centre, accessible from your account menu, contains answers to common privacy questions including how to update contact details and what your transaction log contains.
We keep your account data for as long as your account remains active and for such period afterward as required by applicable law. If you close your account, we retain transaction records for the legally required period, then remove personal identifiers from the record. Cookie data collected during your sessions helps the platform remember your preferences — such as your last viewed game category or wallet display — without requiring you to reset them each visit. You can manage cookie preferences through your browser settings at any time.
Active account data is kept as long as your account is open. After closure, transaction records are held only for the period required by applicable law, then de-identified. We do not keep personal data longer than necessary.
Session cookies keep you logged in during a single visit. Preference cookies remember your lobby settings across visits. You can clear or block cookies through your mobile or desktop browser settings — this may affect how some account features display.
Access to your account data is protected by your login credentials. We do not share your password or security tokens with support agents — any account action they take is logged separately. If you suspect unauthorised access, change your password from account settings immediately.
When this policy changes in a material way, we display a notice in your account dashboard after login. Continued use of your account after the notice period counts as acknowledgement. For significant changes, we may also send a notification to your registered contact.
These answers cover the questions we hear most often about how your data is handled, what rights you have, and how to act on them.
We collect the name, contact number and login credentials you submit during registration. If you add a payment method such as Easypaisa or a Debit Card, the associated account reference is recorded. We do not store full card numbers on our side.
Yes. Log in and open your account dashboard — your transaction history, wallet records and profile details are displayed there. If you want a formal data summary beyond what the dashboard shows, send a request through the support email listed on the Contact page.
Only where it is operationally necessary. Payment processors for Easypaisa and Debit Card rails receive only the data needed to complete your transaction. We do not sell account data to advertisers. Third-party processors operate under their own privacy terms.
Basic contact details can be changed directly in account settings after login. For identity-document updates, follow the verification steps shown in your account — the fields tell you exactly what to upload. Changes that affect verification status are reviewed before they take effect.
Where local law in your region grants a right to erasure, we will process the request. Send a written request via the support email with your registered account ID. Note that transaction records may be retained for the period required by applicable law even after deletion.
We use session cookies to keep you logged in and preference cookies to remember your lobby settings. You can block or clear cookies through your browser settings at any time. Blocking cookies may affect how account features display but does not prevent you from logging in.